Customer experience and communication development

PCM® (Process Communication Model)

PCM® is a scientifically validated, innovative tool that enables effective connection with others.


Customer experience and communication development

Assertiveness, „win-win” problem solving

Assertive communication is essential tool for a healthy workplace environment and efficient work. This influencing style greatly takes into account the objectives and ideas of communication partners, providing opportunity to listen to partner's objections and discover empathy.


Story –based leadership

Personal Branding

In our skill development training, we are focusing on the tools and importance of personal branding’s concept.


Leading by using coaching skills

Sales tuning – Coaching style

We believe that sales will be successful if we are listening to people. We don’t believe in short term sales that are just focus on the product’s or service’s benefits.


Innovation management

Innovation management

The themes and contents of training are always tailored to the challenges of leadership. We focus on organizational and cultural aspects of innovation management. 


Leading meetings and workshops

Leading meetings and workshops

Our experience that meetings and workshops leadership doesn’t begin and end in the actual meeting. In order to meetings reach the adequate level of efficiency, careful preparation and follow-up are required.


Customer experience and communication development

Customer experience and communication development

The purpose of the training is to strengthen the provider's attitudes and to acquire an effective communication style that fits into different customer types. Participants acqiure the customer experience concept (Why? What does customer experience mean?) and are able to provide high quality service.


Structured Interview Techniques

Survival Nego

We believe that techniques need to practise with real business problems. We provide "coaches" who see what you need to achieve spectacular and measurable increase for the negotiation’s effectiveness.


Conflict management 1

Negotiation Technique

The purpose of the training is to prepare participants for professional discussions with their partners and clients.


Story –based leadership

Self-confidence and public speaking

What influences the credibility of our business meeting or a management review? How to get the optimum out of our voice? What tools should we use and what is it advisable to avoid?


Presentation techniques

Presentation techniques advanced

We believe that presentation should be built from outside and the inside. To achieve desired effect, self-knowledge, psychological knowledge, rhetorical tricks, sound technical skills and many exercises are essential.


Presentation techniques

Presentation techniques

It is a very intensive and practical training program that deals with the performances' both important success-factors: what we say and how we say..


Structured Interview Techniques

Structured Interview Techniques

Our training can be useful for those who are interested in that job is given for those collegue who will do it most efficiently and be able to choose the most suitable person for a job to be filled.


Conflict management

Conflict management

An important task of our work life is to create congruence between organizational and individual objectives. In the context of harmonization our objectives, we often get into conflict with ourselves or experience conflicts in our environment.


Impactful communication skills

Impactful communication skills

Today’s one of the largest social psychologists in the world, Robert B. Cialdini has developed the six principles of influence psychology. These six principles are used as starting point of our training as a


Conflict management 1

Conflict management

An important task of our work life is to create congruence between organizational and individual objectives. In the context of harmonization our objectives, we often get into conflict with ourselves or experience conflicts in our environment.


Problem solving skills and decision-making techniques

Strategic thinking

Making decisions, especially fitting into strategies is a highly important leadership competence. This will make leader a credible reference point in long term among collegues.


Appreciative Leadership

Appreciative Leadership

The essence of this method is to look at the processes, situations and opportunities positively. Get the best out of the people, because it helps us to find the our best skills and to make them aware.


Virtuális csapatok vezetése

Leading virtual teams

As a leader, it is a challenging situation supporting a team's work and collaboration when team members rarely (or almost never) meet personally, the cooperation scene is just a shared virtual space.


Bridge training – Cross-Generation

Bridge training – Cross-Generation

Generation gap is increasingly challenging in inter-company cooperation. 


Story –based leadership

Story –based leadership

Stimulating emotions, leadership development training based on the real story of Ernest Shachleton’s (1914-16) rescue expedition, with a result of acquiring simultaneous, multi-managerial skills through experience-based, experiential learning.


Effective feedback techniques

Effective feedback techniques

Feedback is a powerful leadership force for motivation, which is available for leaders without any other necessary financial resources.


Managing others: Empowerment

Managing others: Empowerment

Empowerment leadership is a valuable management tool. Allows employees to be the best in the workplace and bring the best out of themselves.


Team building, motivating leadership

Team building, motivating leadership

Motivation is nothing but a driving force that gives us the ability to live our lives with joy and energy: we can sustain daily routine and challenges, likes to work and relax.


Change management

Change management

The program helps participants to understand the regularities of changes.


Performance management

Performance management

Our development program covers all three main elements of performance management: objective, performance management and performance evaluation. 


Leading by using coaching skills

Leading by using coaching skills

In addition to wide range of classical leadership theories and styles, human is becoming increasingly important as the greatest value and human-centered management approach has come into view.


Conflict management 1

Conflict management

An important task of our work life is to create congruence between organizational and individual objectives. In the context of harmonization our objectives, we often get into conflict with ourselves or experience conflicts in our environment.


Problem solving skills and decision-making techniques

Transaction Analysis – TA

In self-knowledge-focused work, we describe the basic conceptions of TA. During the training, participants learn self-reflection, exploration and awareness of their own operations.


Customer experience and communication development

PCM® (Process Communication Model)

PCM® is a scientifically validated, innovative tool that enables effective connection with others.


Innovation management

Enneagram

The Enneagram can be called personality typology, but that is much more: a system that shows personality’s development, changes and dynamics and all aspects of "well- and poor”-being.


Stress management techniques

DISC

According to our nature, we tend to behave in certain ways (that we call natural preference). If we know these preferences, we can use the opportunities offered by our personality as much as possible.


Stress management techniques

Resilience

RESILENCE means that we are capable adapt to ever-changing expectations and continuous standby need to being optimistic and healthy. We have some energy sources that we can use to force ourselves and avoid stress.


Mindfulness

Mindfulness

A The purpose of Mindfulness or 'conscious presence' is not to re-interpret the world and to change our minds but to change our relationship to our thoughts and emotions during our everyday practice.


Stress management techniques

Stress management techniques

The purpose of our stress management training is to demonstrate practical techniques. Collaboration with conscious behavior can significantly reduce the perceived negative stress and help prevent the development of burnout condition.


Impactful communication skills

Creativity thinking

How does the creativity of our mind and the flexibility of our thinking work and how can we maintain our condition? What kind of individual and organizational factors damage or prevent our creativity?


Problem solving skills and decision-making techniques

Strategic thinking

Making decisions, especially fitting into strategies is a highly important leadership competence. This will make leader a credible reference point in long term among collegues.


Problem solving skills and decision-making techniques

Problem solving skills and decision-making techniques

In our daily operations, we have to make lots of important and less important decisions, so if we are more aware of our decision-making processes, we can become much more effective.


Project management

Project management

This training helps to understand how projects work, what are the prerequisites for success, what competencies are needed to define and implement projects.


Time management skills

Time management skills

One of the most common problems today is the overload and the lack of conscious time management. If we feel that we are always being delayed and one day should be at least 48 hours to do our job, then we aren’t doing well something.


© 2018 copyright GROW Group | A Grow Szervezetfejlesztési Tanácsadó Zrt. engedélyezett felnőttképzési intézmény, nyilvántartásba vételi száma: B/2020/003274; engedélyszáma: E/2024/000035