1 or 2 days
Target group
Leaders, collauges

Assertive communication is essential tool for a healthy workplace environment and efficient work. This influencing style greatly takes into account the objectives and ideas of communication partners,
providing opportunity to listen to partner’s objections and discover empathy.

By means of this, communication is effective and credible, win-win relationships are established between both parties. It offers open and honest communication, more needs are satisfied and our social skills are strengthened.

 

Ügyfélélmény és ügyfélkommunikáció

The topics of the program:

  • Self-validating behavior, assertive triangle, definition, explanation
  • Presentation of assertive-passive-aggressive behaviors, recognition of styles
  • Problem-square
  • The four-step assertive „I-message”
  • Active listening, empathy
  • Communication barriers
  • Situational exercises, cases

 

As a result of the program, participants:

  • understand and accept different communication behaviors, learn about the basic conditions for achieving win-win situations
  • can effectively express their thoughts and opinions in difficult situations
  • acquire a professional listening and other techniques
  • gain experience in adequately identifying situations, requiring different relationships
  • turn to their partners with greater confidence
© 2018 copyright GROW Group | A Grow Education Kft. engedélyezett felnőttképzési intézmény, nyilvántartásba vételi száma: E-000773/2014 | B/2020/000102