Call with Confidence! A compass for phone calls
This training is for leaders and employees who want to make contact confidently and effectively over the phone as well.
What is the program about?
A one- or two-day group training, in person or online; also available with Thod support.
“Give them a call!” Easy to say. For some people a phone call is nothing; others put it off in every way they can. The difference rarely lies in personality; it lies more in what those who find it easy do differently, and in what we ourselves do that makes the situation hard.
What you take away: confident business communication on the phone and your own bank of questions; clearly worded requests and a clear view of how to structure and close a conversation; practice with supporting tools and readiness for unexpected situations.
Who is the program for?
For leaders and employees who want to make contact confidently and effectively on calls as well. It is especially timely when reaching out by phone is a challenge for employees.
When is it worth starting?
- When confident business communication on the phone needs to be developed
- When you need a well-structured bank of questions and more clearly worded requests.
How we work
Beyond phone technique, the training also works with the voice: the only thing the person at the other end of the line can hear. From preparation through questioning techniques and mirroring to sparking interest, we gather practical techniques that make it easier to press the green button.
The training is a compass for anyone who simply wants to get better at phone calls and work more effectively with their partners on calls.
From using your voice to sparking interest, we provide practical techniques for reaching clients and partners.
Program topics
- the basic rules of phone technique
- what to say and what not to say
- asserting your interests, questioning techniques
- mirroring, clarifying
- who I am and why I am calling
- sparking interest
- tools that support phone calls
- preparation.
Delivery
We tailor the weighting of the topics to the client organization's situation. On request, we support the program with the Thod learning support system, which keeps participants applying what they have learned between training days.
It is also worth starting if:
- you need to be able to structure, steer and close a phone conversation
- you also need well-prepared responses for unexpected situations.
