EFFECTIVE CONNECTION AND CUSTOMER MANAGEMENT
|PROGRAM NAME||PURPOSE OF THE PROGRAM, CONTENT||TARGET GROUP|
|EFFECTIVE WRITTEN COMMUNICATION WITH INTERNAL AND EXTERNAL CLIENTS||During the pandemic period, written word is highlighted because of the lack of personal interactions. In the time of crisis, we may face increased stress and resistance on the other side therefore the style, vocabulary, empathy and resolution of our letters will be even more important. The aim of our training is to rewrite the most important business letters, customize them fitting to the new situation and apply effective principles to make the letters successful.||Leaders, employees whose key role is to communicate in writing internally or externally with clients, to solve problems|
|NEGOTIATIONS IN VIRTUAL SPACE AND OVER THE PHONE||When talking via phone or online, verbalism and voice come to the fore, but body language does not appear. Training participants will learn the tools supporting them and they will be prepared to different challenges, enabling them to conduct business conversations over the phone and online effectively and confidently.||Leaders, employees whose key role is negotiation|
|TRUSTED SALES ADVISOR ONLINE – CUSTOMER MANAGEMENT AND SALES IN TIMES OF CHANGE AND UNCERTAINTY||In times of change, uncertainty and risk, it becomes much more difficult to influence customers and make them engaged in a purchasing decision making process. How can we create a trusted consulting position and have a positive influance on our clients and deliver the expected results? The aim is to understand the basic psychological needs of our clients and to build a trusted position of consultancy, mainly with online and virtual tools.||Sales and customer service employees|
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